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Setting up two-factor authentication
TOTP, recovery codes, and what a lost device means.
This product asks whether you enforce multi-factor authentication as part of the questionnaire itself — 800-171 3.5.3, ISO 27001 A.5.17. Turning it on here is worth doing before you answer that question rather than after.
How to set it up
- In Settings, under Two-Factor Authentication, click "Set up."
- Scan the QR code with an authenticator app and enter the six-digit code it shows to confirm.
- Save the recovery codes shown at that point somewhere safe — each one works once, and they are the only way back in if you lose the device your authenticator is on.
How to use it
Once enabled, sign-in asks for the six-digit code after your password. A spent recovery code cannot be reused; turning two-factor off again costs one of the remaining codes, so it isn't something a compromised session can quietly undo.